E-mail Account Setup If you choose to have e-mail addresses set up with Miller Davis through your membership with APSP, there are several ways in which to check and retrieve your e-mail messages. Accessing Your E-mail Account To view your e-mail messages, you can use the “Check E-mail” feature on the home page of this site. As the primary method of checking, retrieving, and storing your e-mail messages, we strongly suggest using Microsoft Outlook or a similar program on your personal computer. Click the links below for instructions for setting up your e-mail address in several different e-mail programs. Set up your E-mail Account(s) in Microsoft Outlook 2003 or Outlook XP Set up a Spam Filter in Outlook XP or 2003 Set up your E-mail Account(s) in Microsoft Outlook 2000 or Outlook Express Set up a Spam Filter in Outlook Express Miller Davis, Inc. provides e-mail accounts as a paid service to our customers and allows customers to store data in their accounts as a courtesy. The use of the online portal at mail.corphosting.net or mail2.corphosting.net is intended for accessing the e-mail account temporarily from anywhere you have Internet access. Because our e-mail services are intended for commercial use, and the nature of such messages can be extremely large, it is not intended as the sole e-mail software program where all messages are to be stored. Miller Davis can not be responsible for messages or attachments stored on the server. File storage is the responsibility of each customer. Helpful Hints and Troubleshooting E-mail Issues Storing Messages on a Mail Server Storing messages on a server is useful if you need to read e-mail from more than one computer. When you retrieve e-mail messages from a POP3 (a common protocol that is used to retrieve e-mail messages from an Internet e-mail server) e-mail account, the messages are deleted from the mail server by default after they are downloaded to your computer. For many people, this works great. However, if you want to check your e-mail from multiple computers, you must configure Outlook to not delete the messages on your mail server. When you leave messages on your mail server, you can choose from several options to delete your messages. To make your choice, you need to consider several factors about your e-mail usage, such as how long you want the messages to be accessible from multiple computers and the storage limits imposed by your e-mail server administrator. If you exceed your storage limit, you might be unable to receive new messages or be charged additional fees. Typically, it is best to have one computer set to the default setting that doesn’t leave e-mail messages on the e-mail server. When you use the computer to retrieve your e-mail messages, they are downloaded and deleted from the e-mail server. If you choose not to do this, Outlook allows you to select a time duration for leaving e-mail messages on the server. For Microsoft Office Outlook® 2003 and Microsoft Outlook® 2002: 1. On the Tools menu, click E-mail Accounts. 2. Click View or Change Existing E-mail Accounts, and then click Next. 3. Select your ISP account, and then click Change. 4. Click More Settings. 5. Click the Advanced tab, and under Delivery, select the Leave a copy of messages on the server check box. 6. Select one of the following options: Remove from server after x days: E-mail messages are downloaded to your computer, but remain on the e-mail server for the number of days that you specify. This is the most common setting for people who want to read their messages at work, but also download them for permanent storage on their home computer. We recommend that you choose the fewest number of days that suits your needs. The longer you leave messages on your e-mail server, the greater the risk of exceeding your mailbox size quota. Remove from server when deleted from ‘Deleted Items’: E-mail messages are downloaded to your computer, but also remain on the e-mail server indefinitely until you delete the e-mail message in Outlook and empty the Deleted Items folder. Just deleting the message doesn't remove the message from the e-mail server. If you do not select either check box, messages are left on the server indefinitely. You can eventually exceed your mailbox quota, unless you connect to the e-mail server from another computer that has Outlook configured to remove messages from the e-mail server. 7. Click OK, and then click Finish. For Microsoft Outlook Express: When you log on to your account from a different computer, Outlook Express downloads messages according to the options you have set. You can store messages on a POP3 server. To store messages on a mail server: 1. On the Tools menu, click Accounts. 2. Click the e-mail account, and then click Properties. 3. Click the Advanced tab, and then select Leave a copy of messages on server. Trouble Sending or Receiving E-mail Messages If you experience trouble in sending or receiving e-mail once you have set up your e-mail address using Microsoft Outlook, try the following: Make sure the account was set up correctly in Outlook, Outlook Express, etc. Make sure the correct information was entered: 1. Username 2. Password 3. Incoming mail server 4. Outgoing mail server Do you have any anti-virus software or pop-up ad blockers that might be blocking messages? Can you ping (i.e., connect with) our mail server? mail.corphosting.net (70.150.209.14) mail2.corphosting.net (70.150.209.15) To test this, follow these steps: 1. Click “Start” on the bottom left of your screen, and click on “Run” 2. In the “Open:” field, type “cmd” and click on “OK” 3. At the prompt, type “ping mail.corphosting.net” and press the “Enter” key 4. If you are successfully connecting with our mail server, you should see “Reply from 70.150.209.14…” 5. If you do not see this, then you are not able to connect with our mail server. This typically means there is an issue with your ISP (Internet service provider). Please see below for the possible solution to this situation. ISPs and SMTP Some Internet service providers do not permit message routing through another SMTP server while you are connected to their network. To resolve this problem: 1. Replace Miller Davis’ SMTP server with the SMTP server that is associated with your Internet service provider that you use to connect to the Internet. If you do not know your ISP’s SMTP server, then you will need to contact your ISP to get this information. 2. If you are using Outlook XP, you must go to MORE SETTINGS, the Outgoing Server tab, then select “log on using” and then enter the username and password for your ISP’s mail server. If you do not know their username and password, you will need to call your ISP to get this information. Below is a list of known ISPs that sometimes block remote SMTP access: ISP E-mail Server AltaVista Free Access email.1stup.com AT&T WorldNet mailhost.worldnet.att.net DCAnet postoffice.dca.net EarthLink mail.earthlink.net Microsoft's MSN smtp.email.msn.com MindSpring smtp.email.msn.com NetZero smtp.netzero.net Optimum Online mail.optonline.net Prodigy Internet smtp.prodigy.net SBC Global smtp.sbcglobal.yahoo.com Sprynet smtp.sprynet.com Verizon/GTE (Dial-up) smtp.verizon.net